Field Notes
The SatchiOps Blog
Systems thinking for restoration operators. No fluff. Just the playbook.
The Revenue Leak Diagnostic: How to Find the $10,000/Week You Are Losing
A step by step guide for restoration operators to identify and quantify the revenue they lose every month from missed calls, broken intake, and slow documentation.
Scaling Without Chaos: The Infrastructure of a 20-Truck Restoration Shop
How to scale your restoration fleet from 5 to 20 trucks by building an automated 'Business Operating System' that eliminates hiring chaos.
Fire Restoration Project Manager Responsibilities Explained
A complete breakdown of fire restoration project manager responsibilities for operators entering the restoration industry. Learn the operational realities of managing fire damage projects from intake to closeout.
Commercial vs. Residential: The Intake Qualification Matrix That Protects Your Margins
How restoration operators should qualify commercial and residential leads differently, with intake scripts, profit filters, and red flag checklists to protect margins.
The Xactimate Bottleneck: How to Triple Your Estimator's Throughput
How to bridge the gap between field data and Xactimate estimates to get invoices out faster and scale your restoration revenue.
The Restoration AR Playbook: Get Paid in 30 Days Instead of 90
A complete accounts receivable workflow for restoration operators to accelerate collections, reduce carrier disputes, and stop financing insurance companies.
Claim-Ready Job Files: Preventing Carrier Pushback with Systemized Documentation
How to eliminate missed moisture logs and incomplete job files using automated documentation guardrails for IICRC S500 compliance.
The 14-Day Tech Onboarding Blueprint: From Hire to Productive Field Tech
A structured onboarding system for restoration operators to train new technicians faster, reduce rework, and enforce documentation compliance from day one.
Winning the LSA Game: How 'Responsiveness Logic' Dictates Your Ranking
Why your restoration Google Local Services Ads (LSA) ranking is dropping and how to use automation to maintain a perfect responsiveness score.
Building a Referral Pipeline That Sends You Jobs on Autopilot
How restoration operators can build and systematize relationships with plumbers, property managers, and adjusters to create a steady flow of pre-qualified referrals.
The $5,500 Silent Killer: Fixing Your After-Hours Dispatch Leak
Why your restoration shop's current after-hours intake is costing you $20k a week and how to build a 24/7 automated dispatch system.
The Review Flywheel: How to Generate 10+ Google Reviews Per Month Without Begging
A systems-based approach for restoration operators to automate review collection at the right moment, build local authority, and turn satisfied customers into a marketing engine.
How to Buy a Restoration Company: Complete Acquisition Guide
Learn how to buy a restoration company from a retiring owner. This guide covers due diligence, restoration company transition planning, and operational handoff systems.